Refund Policy
Last Updated: April 1, 2026
Thank you for purchasing from MycoStudio. We want you to be happy with your purchase, and we stand behind the quality of our products. Please read this Refund Policy carefully before making a purchase.
1. DIGITAL PRODUCTS — GENERAL POLICY
All MycoStudio products are digital downloads delivered instantly upon purchase. Because digital files cannot be "returned" once downloaded — you retain a perfect copy of the product regardless of any refund — all sales are generally considered final.
By completing a purchase, you acknowledge that you are buying a digital product that is delivered immediately and that you understand the nature of digital goods.
2. EXCEPTIONS — WHEN WE WILL ISSUE A REFUND
We believe in treating our customers fairly. We will consider refund requests in the following situations:
2.1 TECHNICAL ISSUES
If the product files are corrupted, incomplete, or otherwise technically defective and we are unable to provide a working replacement, you are entitled to a full refund. Before requesting a refund for technical reasons, please contact our support team so we can attempt to resolve the issue. In most cases, we can provide a new download link or replacement files.
2.2 DUPLICATE PURCHASES
If you accidentally purchased the same product twice, we will refund the duplicate purchase in full. Please contact us with your order numbers so we can verify the duplicate transaction.
2.3 PRODUCT NOT AS DESCRIBED
If the product is materially different from what was described on the product page (e.g., listed as compatible with a specific DAW or host but is not), we will issue a full refund after verifying the discrepancy.
2.4 UNAUTHORIZED PURCHASES
If a purchase was made without your authorization (e.g., stolen payment information), please contact both your bank and our support team immediately.
3. SITUATIONS WHERE REFUNDS ARE NOT AVAILABLE
Refunds will NOT be issued in the following cases:
a) CHANGE OF MIND: You decided you no longer want or need the product after downloading it.
b) COMPATIBILITY NOT CHECKED: You did not verify compatibility with your software before purchasing. Product pages clearly list compatibility requirements — please review them before buying.
c) SUBJECTIVE DISSATISFACTION: You are unsatisfied with the sound, style, or creative direction of the product. Sound design is subjective, and we encourage you to listen to audio demos before purchasing.
d) INABILITY TO USE: You lack the technical knowledge to install or use the product. We provide installation guides with all products and are happy to help via support — but this is not grounds for a refund.
e) SALE OR DISCOUNTED ITEMS: Products purchased at a discount or during a sale are subject to the same refund policy. A discount does not change the terms.
4. HOW TO REQUEST A REFUND
To request a refund, follow these steps:
1. Send an email to support@mycosounds.com with the subject line
"Refund Request."
2. Include the following information in your email:
- Your full name (as used at purchase) - Order number or transaction ID - Email address used for the purchase - The product name - Reason for the refund request - Any relevant details (error messages, screenshots, etc.)
3. Our support team will review your request and respond within
3 business days.
4. If additional information is needed, we will follow up with you.
5. Approved refunds will be processed to the original payment method.
Please do not file a chargeback with your bank before contacting us. We are committed to resolving issues directly and promptly. Filing a fraudulent chargeback may result in account termination and revocation of all licenses.
5. REFUND PROCESSING TIME
Once a refund is approved:
a) PROCESSING: We will initiate the refund within 2 business days of approval.
b) BANK PROCESSING: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.
c) NOTIFICATION: You will receive an email confirmation when the refund has been processed on our end.
Total time from approval to funds appearing in your account is typically 5-14 business days, depending on your financial institution.
6. BUNDLES AND MULTI-PRODUCT PURCHASES
If you purchased a bundle or multiple products in a single order:
a) Refunds for individual products within a bundle are not available. Bundles are priced as a complete package.
b) If the entire bundle has technical issues, a full refund for the bundle may be issued under Section 2.1.
c) If one product within a bundle has a technical issue, we will work to resolve the issue or provide a replacement rather than a partial refund.
7. REFUND TIMEFRAME
Refund requests must be submitted within 14 days of the original purchase date. Requests submitted after 14 days will be reviewed on a case-by-case basis but are not guaranteed.
8. LICENSE REVOCATION
If a refund is issued, the license granted for the refunded product is immediately revoked. You must delete all copies of the product from your devices and storage. Continued use of a refunded product constitutes a violation of copyright and license terms.
9. CONTACT US
For refund requests or questions about this policy:
Email: support@mycosounds.com Website: mycosounds.com
We aim to respond to all inquiries within 3 business days.